EDI Level 3 NVQ Diploma Certificate in Customer Service

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Course title

EDI Level 3 Diploma in Certificate in Customer Service

Awarding body

EDI

Qualification Overview

This qualification is aimed at individuals who are undertaking a career in a customer facing role. It is suitable for those who have just started a job, for those who are changing their career path and for those who want recognition of their skills and experience. This qualification gives the foundation to future progression in a range of different roles, which involve customer contact.

The EDI Level 3 NVQ Diploma in Customer Service is part of the Apprenticeship framework for Customer Service.

Qualification Structure

To achieve a full Level 3 NVQ Diploma in Customer Service, learners must achieve a minimum of forty two credits. The learner must achieve twelve credits from the Mandatory Units and a further thirty credits must be achieved by completing a minimum of one unit from each Optional Group. A minimum of ten credits must be achieved at level 3 from optional groups A to E.

Full structure details can be found on the EDI website within the EDI support material area, or by contacting enquiries@ediplc.com

Mandatory Units CU838 - Demonstrate Understanding of Customer Service CU839 - Demonstrate Understanding of the Rules that impact on Customer Service

Assessment Method

Portfolio of Evidence