EDI Level 2 Certificate in Customer Service

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Course title

EDI Level 2 Certificate in Customer Service

Awarding body

EDI

Qualification Overview

The aim of this qualification is to provide knowledge and understanding which underpins customer service skills and performance.

It is suitable for learners who wish to:

• acquire knowledge and understanding relevant to a customer service role

• progress a career, and need the knowledge and understanding to support that career

• enter customer service roles in which they will carry out a range of tasks under supervision

• progress towards a competence based qualification, such as the EDI Level 2 NVQ Certificate in Customer Service or an Apprenticeship.

This qualification is relevant to all occupational areas in which customer service is provided, so may be suitable for learners who are working in, or interested in working in a wide range of different roles. The EDI Level 2 Certificate in Customer Service is a Technical Certificate for the Apprenticeship in Customer Service.

Qualification Structure

To complete the EDI Level 2 Certificate in Customer Service learners must complete two mandatory units and achieve thirteen credits.

The two units are:

• CT179 - Delivery of Effective Customer Service

•  CU854 - Supporting the Customer Service Environment

Assessment Method

CT179 is assessed through a multiple choice paper

• CT179 is assessed through a multiple choice paper

• CU854 is assessed by learners completing a workbook task. The workbook is set by EDI, marked by the centre and externally moderated by EDI.